Local Phone Service

 Trinsic Z-Tel Bundled, unlimited and voicemail services

The following services are available from  Trinsic  Z-Tel:

Trinsic Z-Line Home Unlimited
Unlimited local and unlimited nationwide long distance for your home, including unlimited use of Personal Voice Assistant (PVA™). Starting at $49.99 per month. Unlimited nationwide long distance includes calls to Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam!

Trinsic  Z-Line Long Distance 500
Long distance service for your home, with PVA included. $19.95 per month with 500 minutes of free nationwide long distance and PVA calling. Additional state-to-state calls are 4.9¢ per minute, in-state rates vary by state. Additional calls made through PVA are billed at 4.9¢ per minute.

Trinsic  Z-Line Long Distance
Long distance service for your home, with PVA included. $4.95 per month plus 4.9¢ per minute for all calls made through PVA. State-to-state calls cost 4.9¢ per minute, in state rates vary by state.

Trinsic Z-Line800
Take the unequaled benefits of Personal Voice Assistant (PVA) and add your own personal 800 number, and you've got true connectivity. Introducing Z-Line800!

Trinsic  Z-LinePVA Personal Voice Assistant
Personal Voice Assistant (PVA™), featuring "virtual" Address Book, voice emails, voice dialing and more. Send voicemail via email and email via voicemail! $4.95 per month plus 6.9¢ per minute for all PVA calls. Z-Line PVA is included in local and long distance Z-Tel services at no additional charge!

Trinsic  Z-Tel FAQS

Where is Trinsic  Z-Tel offered?
Z-Tel is available in all continental United States, except Connecticut.

Will I be able to keep my current telephone number?
Absolutely. And, there is no cost to switch to Z-Tel, no service visit is required and the transition is seamless.

Do I have to disconnect any of my current services that are attached to my home phone line?
Yes. Before we can switch your phone service to Z-Tel, you’ll need to have any DSL service turned off. Once your Z-Tel service is activated you can have your DSL account re-established.


Should I cancel my long distance service and call my local company with the carrier code?
You do not cancel your long distance service or attempt to "self-PIC" to the new carrier. You could either lose your long distance account or be charged a very high per-minute rate. You will need to ensure that there is not a "PIC-Freeze" on your line(s). A PIC Freeze will prevent the transfer of the service.

How long does it take to switch to Trinsic   Z-Tel once I have ordered the service?
You should allow approximately 5 to 7 business days for your service to be switched to Z-Tel. To test, you can press "00" from your home phone. If your service has been switched, you will hear "Welcome to the Z-Line for...".

Will my long distance charges appear on my Trinsic  Z-Tel bill?
Yes. You will receive one bill for both your local and your long distance calling.


What is the term commitment I make with Trinsic  Z-Tel?
None. There is no contract or any "timed" agreements. Furthermore, there are no penalties for discontinuing service with Z-Tel.

What taxes does Trinsic  Z-Tel charge?
All Z-Tel customers will pay Federal, State, and Local taxes that are similar to what you paid for your previous local and long distance providers.

Can Trinsic  ZTel customers accept collect calls?
With standard account setups, customers automatically have 900/976 call blocking on their lines as well as collect call block.
If a customer should elect to want to be able to make 900/976 calls and/or have the ability to accept collect calls, they will have to contact ZTel and set up payment directly to a credit card or a checking account. This set up will take approximately 15 days to provision.
Once on this option, you can change back to 900-976 call block/collect call block at any time.
If a payment via checking account comes back as NSF or a credit card payment fail, the customer is automatically put back to the normal set up (with 900/976 block and collect call block.)

Can I keep the same phone number I have now?
As long as the customer is a current customer of a Bell Operating company (or a certified reseller of the Bell Operating Company), customers will be able to retain their existing phone line and number. If the customer’s local provider owns their own facilities and is not a reseller for the Bell Operating Company’s service, Cleartel will not be able to provide them with service.

Do I have to pay a fee to switch to Cleartel?
There is no charge for switch to Cleartel


How long will it take for Cleartel to establish my account and service?
It will take from 5-10 business days to get up and running on Cleartel Communications.

What kind of voice service is provided?
Cleartel Communications provides a variety of communication solutions for residential and small businesses. Our Unlimited voice product offers unlimited local calling, unlimited long distance including Canada (up to 4000 minutes) and your choice of unlimited local features.


What features do Cleartel Communications plans offer?
The choice is yours!!! Cleartel allows you to choose the features you want. How many is up to you and the package you buy.

What if I have DSL with my current local telephone provider?
Can I keep my DSL? If you currently have DSL on the same line that is also used for voice service, your DSL service will need to be canceled with your current provider.


What kind of taxes will I pay?
All Cleartel customers will pay federal, state and local taxes that are similar to what you paid your previous local and long distance providers.